FAQ

SHIPPING

Do you ship internationally?

We accept international orders where buyers make their own international shipping arrangements. Whenever possible, we will roll up the purchased artworks for easy handling.

For self-arranged international shipping, we do not accept refund or return of artworks damaged during shipping. Buyers will claim against their shipping insurance for the cost of goods for any artworks damaged during shipping.

Is self-collection available?

Absolutely, especially if your painting is extra large or you have other special requirements. Please contact me at jaysphua@hotmail.com

When will my order be delivered?

Please allow 1-3 business days for delivery within Singapore.

COMMISSION WORKS

Are the dimensions of artworks customisable?

Yes, artwork dimensions can be customized, with the maximum length of 200cm (78 in).

You may consider a diptych or triptych for works above 200cm.

What are the payment terms for commission works?

A 50% deposit is payable upon confirmation of commission works. This deposit is for the cost of material and is non-refundable.

The balance payment of 50% is due upon buyer’s acceptance of photograph of completed work.

Shipping will be arranged after full payment has been received.

What is the cost of commissioning an artwork?

The cost of commissioning an artwork is dependent on the size and complexity of the requirements.

Send us your requirements for a quote.

Can I commission an artwork?

Yes, but please understand that I consider commissions on a case-by-case basis. I don’t do reproductions of my works or of other artists’ works, for both practical and moral reasons. If you have any favourites amongst my paintings, you can send me the titles or photos so I will know what kind of composition and colour palette you like. If you would like to discuss further, you can always contact me at jaysphua@hotmail.com

GENERAL

Do you offer framing options?

All prices exclude frames unless otherwise stated in the artwork description. However, framing services can be provided upon request.

Where can I view the physical artworks?

My studio is at 49 Jalan Bahagia #01-44 Singapore 320049

Can I visit your studio?

My studio is not open to the public at the moment. However, I can arrange viewings for serious art collectors and journalists upon request. Please contact me at jaysphua@hotmail.com if you would like to arrange an appointment.

How do I know if an artwork fits well with my decor?

If you would like to see what your new painting will look like when it is hung up in your room, just send me a photo of your room at jaysphua@hotmail.com or send me a WhatsApp message at 98777535 and I will digitally hang the artwork for you.  I can also show you what the different size options and framing choices will look like.

RETURNS & ORDERS

What is the cancellation policy for online orders?

For cancellation of online orders, please contact me within 4 hours from order confirmation at jaysphua@hotmail.com.